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Privacy Policy

Last updated: 9th December 2025

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Peak Planner (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website, submit an enquiry, or use our services.

By using our website, you agree to the practices described in this policy.

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1. Who We Are

Peak Planner
Website: www.peak-planner.co.uk
Email: info@peak-planner.co.uk

We act as the Data Controller for all personal information provided to us.

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2. Personal Data We Collect

We may collect the following types of personal data:

Information you provide directly:

  • Name

  • Email address

  • Phone number

  • Number of guests

  • Trip preferences and details

  • Message content

  • Accommodation or activity preferences

  • Budget or booking requirements

Information collected automatically:

  • IP address

  • Browser type and version

  • Device information

  • Cookies and tracking data

  • Pages viewed and time spent on site

  • Referring website links

Information from third parties:

  • Analytics providers (e.g., Google Analytics)

  • Payment processors (if applicable)

We do not knowingly collect data from individuals under 16 years old.

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3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and contact requests

  • Prepare personalised trip proposals

  • Manage bookings, accommodation or activity arrangements

  • Send service updates and communications

  • Improve our services and website

  • Maintain internal business records

  • Send marketing communications (only with consent)

  • Comply with legal obligations

We do not sell your personal data.

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4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract: to provide requested services or prepare quotes

  • Legitimate interest: to operate and improve our business

  • Consent: for email marketing or optional communication

  • Legal obligation: to comply with UK law

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5. How We Protect Your Data

We use appropriate technical and organisational measures to keep your data secure, including:

  • Secure servers and encrypted connections (HTTPS/SSL)

  • Password-protected systems

  • Access controls

  • Data minimisation

  • Security reviews and updates

Data is retained only for as long as necessary.

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6. Sharing Your Data

We may share your personal data with trusted third parties where required to provide our services, including:

  • Accommodation providers

  • Activity providers

  • Travel or transport partners

  • Payment processors

  • Email or hosting providers

  • Analytics or IT services

All third parties must comply with GDPR and handle your data securely.
We do not share your data with advertisers.

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7. Cookies

Our website uses cookies to improve user experience, analyse site traffic and support marketing performance.
You can disable cookies through your browser settings at any time.

For more information, please refer to our Cookie Policy.

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8. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

  • Make a complaint to the Information Commissioner’s Office (ICO)

To exercise your rights, contact: info@peak-planner.co.uk

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9. Data Retention

We retain data only for as long as necessary:

  • Enquiries: up to 12 months

  • Booking information: up to 7 years (legal/accounting)

  • Marketing contacts: until consent is withdrawn

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10. International Data Transfers

Some third-party providers may store data outside the UK.
We ensure that any transfers comply with GDPR, using safeguards such as Standard Contractual Clauses or approved adequacy decisions.

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11. Links to Other Websites

Our website may contain links to external sites.
We are not responsible for the content or privacy practices of those websites.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.

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13. Contact Us

For questions about this Privacy Policy or how your data is handled, please contact:

Email: hello@peak-planner.co.uk
Website: www.peak-planner.co.uk

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